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Joining Outgo
How long is an agreement with Outgo?
Our agreements aren’t annual - instead they are flexible.

You may cancel our agreements at anytime and we require 15 days notice. To cancel, you’ll need to either buyout any invoices that we’ve invoiced on your behalf or work with another factoring company to buy them out.

We will work with any factoring company to make your transition as easy as possible and we’ll help you review your new contract with them. We’re always looking out for you, even if you decide to cancel your account with Outgo.  

Learn more

Do I have to sign an agreement to join Outgo?
Yes. To join Outgo you sign an agreement to our terms of service and privacy policy.

You can take a look at all of our agreements at outgo.co/legal

If you have any questions about the details - we are happy to walk you through our agreements. We’ll even review your current factoring agreements to show you what to look out for.

How fast can I begin factoring with Outgo?
We can get you setup with an account within a few hours!

Once you have an account setup with us, you can begin to immediately submit invoices.

Can I join Outgo if I've never factored before?
Yes. You can join Outgo even if you have never factored before.
Can I switch to Outgo if I have a contract with another factoring company?
Absolutely. We’ve transitioned many customers from their previous factoring company, helping negotiate their contracts and in some cases buying out their contract.
How do I create an account with Outgo?
Our representatives take you through the simple process of setting up an account with Outgo. Tap Get started to setup a time with a representative.

The process is easy:

  1. Sign up on get started
  2. Schedule time with one of our representatives
  3. Answer a few questions
  4. Setup an account with Outgo
  5. Start invoicing!
Get started
What are the requirements to join Outgo?
To join Outgo you must:
  1. You must have an MC or Dot Number
  2. You must be located in the United States
Where is Outgo available?
Outgo is available for carriers within the United States
How do I get started with Outgo
Getting started with Outgo is easy. Tap Get started and one of our representatives will reach out to you in 1 to 2 days.

The process is easy:

  1. Sign up on get started
  2. Schedule a time with one of our representatives
  3. Answer a few questions
  4. Setup an account with Outgo
  5. Start invoicing!
Get started today!
Pricing
How much are ACH and Wire transfers?
ACH Transfers are Free for Outgo Customers
Wire Transfers are $10.00 per transfer
How much are ATM fees with the Outgo Card?
In-network ATMs have no fees
Out-of-network ATMs are $2.50

You can identify an in-network ATM by looking for the Allpoint logo on or near the ATM.

How does Outgo offer such low rates?
Our products are built with new technology that helps us save you money in places traditional factoring companies can’t. 

We automate invoice funding, ACH/Wire transfers, and invoice reconciliation. This allows us to offer our customers a dramatically cheaper rate than 3% per month -- the equivalent of 1.5% per month.

We can delay factoring for you until they need access to funds, whereas a typical factoring company always enforces a 30-day minimum term. This enables us to offer a 'daily factoring rate' instead of the 'monthly factoring rate' that is more common in the industry.

What is Outgo's factoring rate?
With Outgo your factoring rate is 1.5% or less. The closer you are to the due date of an Unpaid Invoice, the less you pay to factor cash from it. It starts at 1.5% and decreases every day until it reaches .75%.

Your rate lowers the closer you are to the due date of an Unpaid Invoice.

  1. Let’s say Invoice A is due in 20 days. And Invoice B is due in 25 days.
  2. Invoice A’s rate is 1.25% while Invoice B’s rate is 1.375%.

If you make an ACH transfer or Wire transfer and your Checking account is at $0, we’ll automatically factor from Invoice A because it has the better rate.

If you were make that purchase on your Outgo card - we’ll automatically factor from Invoice A - and you won’t be charged a thing.

Outgo Account
What platforms is Outgo on?

Outgo is currently available in the iOS and Android Stores.

Sign in on web
Download the Play store App
Download the iOS App

Can I link my payroll system to my Outgo bank account?
Yes. You can use your Outgo account to fund your payroll.

In your payroll system add your Outgo account and routing numbers to securely pull funds from your Outgo Account.

If you don’t know your account and routing numbers, contact your account representative and they will securely share them with you.

What does Spending Power mean?
Your spending power is the total money available for you to spend across your Checking Account and Early Income balance.

Checking Account

Your business’s checking account with Outgo and your Outgo Card. This is where money you factor and paid invoices are deposited.

Early Income balance

Money available from your approved unpaid invoices for a Factoring Fee of 1.5% or factor for free when you spend using your Outgo Card. You can find all of these balances on the Balance tab of the Outgo App.

How do I reset my password?
Reset your password by
  1. Tap Sign in at Outgo.co or go directly to app.outgo.co
  2. Tap Forgot password?
  3. Enter your email address
  4. Tap continue
  5. Follow the instructions sent to your email.
Brokers
What happens to an invoice if the broker is not approved?
If a broker isn’t approved, we’ll still invoice on your behalf.

The invoice is treated like any other invoice, we will send an invoice to the broker, continually remind the broker of the due date, and get you paid. Once the broker has paid the invoice the money will be deposited into your Outgo Checking Account.

How can I verify a broker is approved?
You can either verify a broker when you sign in on the app or web.

To verify a broker in the app, tap Profile. Tap Verify broker and search for the broker you want to verify.

To verify a broker on web, first sign in. On the overview tab under invoices tap Verify Broker.

If you can't find your broker, they may still be approved. Request a new broker and we’ll get back to you shortly with its status.

When would Outgo not approve a broker?

If a broker isn’t approved it generally means they have a lower credit score.

Even if a broker is not approved, we will invoice on your behalf - you just won’t be able to factor those invoices.

Early Income
How does my factoring fee decrease?
The closer you are to the due date of an Unpaid Invoice, the less you pay to factor cash from it.

At Outgo, your factoring rates are daily rather than a traditional monthly rate factoring companies typically charge. This means your rate lowers the closer you are to the due date of an Unpaid Invoice.

  1. Let’s say Invoice A is due in 20 days. And Invoice B is due in 25 days.
  2. Invoice A’s rate is 1.25% while Invoice B’s rate is 1.375%.

If you make an ACH transfer or Wire transfer and your Checking account is at $0, we’ll automatically factor from Invoice A because it has the better rate.

If you were make that purchase on your Outgo Card - we’ll automatically factor from Invoice A - and you won’t be charged a thing.

Where can I see my factoring fees?

You can see your Factoring Fees in the Outgo app or website.

To see your Factoring Fees  
  1. Navigate to the Invoice tab
  2. Open an invoice that has been sent or paid by a broker
  3. Factoring fees are listed next to the amount you’ve factored at the top of the page.
To see a detailed list of each transaction tap the question mark icon next to Factoring Fees
How are factoring fees charged on-demand?
At Outgo, we don’t factor invoice by invoice. Instead, the value of all of your Unpaid Approve Invoices is available in your Early Income balance.

You can factor with the swipe of your Outgo Card or as you’re transferring money. You’re only charged Factoring Fees when you transfer money.

In all cases, we’ll always get you the best rate - by factoring from the invoices with the lowest rate.

What does partial factoring mean?
At Outgo, we don’t factor invoice by invoice. Instead, the value of all of your Unpaid Approved Invoices at available in your Early Income balance and you can factor on-demand how much you’d like.

On each individual invoice you may end up just spending a portion of it - because we select the invoice with the lowest rate when you need to factor. So sometimes, you might factor an entire invoice, while other times you may factor only a little.

Either way you’ll always get the lowest rate with Outgo.

Do I have to factor every invoice?
With Outgo, you don't have to factor every invoice. We invoice for you and you decide how much money you'd like to factor from your Early Income balance.
How soon will funds be deposited into my account?
You can access funds after you submit a new invoice based on the broker’s status & eligibility.

Less than 1 business day

For approved brokers you’ve worked with previously on the Outgo platform.

Less than 2 business days

For approved brokers you haven’t worked with on the Outgo platform.

If the broker isn’t approved or the invoice isn’t eligible for factoring, funds will be deposited in your Checking account when the invoice is paid by the broker.

What does Early Income mean?
Early Income is the money available from your approved unpaid invoices for a Factoring Fee of 1.5% or available for free on Outgo Card transactions.

You can find your Early Income balance on the Balance tab.

How do I transfer factor money from my Early Income balance to my Checking account?
Transfer money from your Early Income balance to your Checking Account on web or in the Outgo app.
  1. Tap Transfer on the Balance Tab.
  2. Select Transfer money from Early Income Balance to your Checking balance.
  3. Type in the amount of money you’d like to transfer.
  4. Tap Next
  5. Review the transfer details, associated fees and tap submit.
  6. Once you’ve submitted the money will be immediately available in your Checking account.
Transfers
How long does an ACH Transfer take?
The length of time it takes is dependent on the ACH transfer cutoff time.

Transactions made before 3:00 PM EST on a business day:
Submitted the same day

Transactions made after 3:00 PM EST or on a weekend or holiday:
Submitted the next business day

The transaction will be credited to the receiver’s account the day after submission.

How do I wire transfer funds to an external account?
To wire transfer funds please reach out to your account representative with the following information.
How do I link my external bank account to my Outgo account?
Yes. You can transfer money into or out of your Outgo account to an external bank account.

To transfer money from your Outgo Account

  1. Tap Transfer on the Balance Tab.
  2. Choose if you'd like Send money via an ACH Transfer or Wire Transfer
  3. If you haven’t already, add a new counterparty by selecting add new and fill out your external bank account’s information.
  4. When your external bank account is added, tap the name.
  5. Type in the amount of money you’d like to transfer.
  6. Tap Next
  7. Review the transfer details, associated fees and tap Transfer.

To transfer money from your external bank account to your Outgo account.

Use your external bank account’s system to add Outgo as a counterparty using your Outgo accounts routing and account numbers.

If you don’t know your account and routing numbers, contact your account representative and they will securely share them with you.

Outgo Card
How do I order a card for an employee?
Send a request to support@outgo.co to order a card.
How can I factor for free with my Outgo Card?
When your Checking Account hits zero - your Early Income balance will fund all of your transactions until more money is deposited into your Checking account.

When that happens, you can swipe your Outgo Card and every purchase funded by your Early Income balance will factor for free.

How do I get cash back with my Outgo Card?
For every purchases made with your Outgo Card where factoring wasn't necessary to fund your Checking account- you’ll get 1% cash back.

You'll receive a deposit in your Checking Account at the end of the month with your cash back rewards.

Does the Outgo Card have fuel discounts?
Currently we don’t have fuel discounts on the Outgo Card. Instead, you get cash back or free factoring when you use your Outgo Card on purchases.
How do I activate my new Outgo Card?
Call Visa for help with activating, replacing, freezing, changing your pin, and reporting fraudulent transactions
1 (800) 847-2911
How do I change my pin?
Call Visa for help with activating, replacing, freezing, changing your pin, and reporting fraudulent transactions
1 (800) 847-2911
How do I report fraudulent behavior on my card?
Call Visa for help with activating, replacing, freezing, changing your pin, and reporting fraudulent transactions
1 (800) 847-2911
How do I cancel, replace, or freeze my card?
Call Visa for help with activating, replacing, freezing, changing your pin, and reporting fraudulent transactions
1 (800) 847-2911
How do I setup my Outgo Card with Apple Pay?
To link your Outgo Card to Apple pay - follow these instructions by Apple.

Apple Pay Instructions

How do I setup my Outgo Card with Google Pay?
To link your Outgo Card to Google pay - follow these instructions by Google.

Google pay instructions

Invoicing
How do I submit load documents?
You can submit load documents via email at docs@outgo.co or in the Outgo App

To submit load documents in the Outgo App or on the web.

  1. Navigate to the Invoice tab
  2. Tap + New in the upper left hand corner
  3. Fill out the form and add all related documents
  4. Tap submit.

Our team will transcribe the load information, create, and send the invoice on your behalf. If there are any issues, our team will reach out to you.

Still need help?
Made in Seattle & Los Angeles
Outgo Inc
117 E Louisa St. #161
Seattle, WA 98102
Outgo Inc, 2022. Copyright. All rights reserved.
Outgo is a financial technology company and is not a bank. Banking services provided by Blue Ridge Bank, N.A.; Member FDIC.
The Outgo Business Visa ® Debit Card is issued by Blue Ridge Bank, N.A. pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa Debit cards are accepted.
Additional terms and conditions apply to cash back rewards program. 1% cash back is earned on all expenses and is subject to change.
Promotional offers are subject to change and valid for new customers only.