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How can we help?
How do I wire transfer funds to an external account?
You can wire transfer money out of your Outgo account to an external bank account in the Outgo iOS, Android, and Web application
To wire transfer money from your Outgo Account
- Tap Transfer on the Balance Tab.
- Choose if you'd like Send money via an ACH Transfer or Wire Transfer
- If you haven’t already, add a new counterparty by selecting add new and fill out your external bank account’s information.
- When your external bank account is added, tap the name.
- Type in the amount of money you’d like to transfer.
- Tap Next
- Review the transfer details, associated fees and tap Transfer.
To setup a new counterparty you must login to the web application. We will soon have this feature available on our iOS and Android apps.
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How soon will funds be deposited into my account?
You can access funds after you submit your Rate confirmation and Bill of lading are approved based on the broker’s status & eligibility.
Four hour funding qualifications
Broker is approved for factoring
Documents are submitted before 3pm EST / 12pm PST
You’ve previously worked with this broker on the Outgo platform
Within 2 business days
Approved brokers you haven’t worked with previously on the Outgo platform or if a rate verification is required.
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If the broker isn’t approved or the invoice isn’t eligible for factoring, funds will be deposited in your Checking account when the invoice is paid by the broker.
How do I reset my password?
Reset your password by
- Tap Sign in at Outgo.co or go directly to app.outgo.co
- Tap Forgot password?
- Enter your email address
- Tap continue
- Follow the instructions sent to your email.
How do I submit load documents?
To submit load documents in the Outgo iOS, Android or or our web application.
- Navigate to the Invoice tab
- Tap + New in the upper left hand corner
- Fill out the form and add all related documents
- Tap submit.
Our team will transcribe the load information, create, and send the invoice on your behalf.
If there are any issues, our team will reach out to you.
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